The first step in providing guarantees to customers is to work through the certification process, which protects buyers and, when accompanied by flexibility and punctuality, ensures customer satisfaction.


FRACM S.P.A. implements the Company Quality System in accordance with Standard UNI EN ISO 9001/2015.

This Quality Policy has the following requirements:

  • meeting the needs and expectations of the customer and market;
  • achieving and maintaining a top reputation in terms of product quality;
  • complying with contractual regulations and relevant applicable laws;
  • achieving quality and reliability for products/services, which meet cost-effective parameters;
  • continuously improving quality;
  • preventing product defects;
  • making all staff accountable;
  • lifelong learning and training for staff on quality issues;
  • continuously checking the implementation and effectiveness of the Quality System;
  • risk-based thinking;
  • analysing risks and opportunities.